Shipping Policy:

At our online toy store, we strive to provide our customers with a convenient and reliable shipping experience. Please take note of the following policies regarding shipping:

1. Shipping Methods: We offer standard shipping for all orders within the United Kingdom. Orders are typically processed and shipped within 1-3 business days after payment has been processed. Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

2. Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the items in your order, as well as your location. You will be able to view the shipping cost for your order during the checkout process before you complete your purchase.

3. Shipping Times: Standard shipping times vary depending on your location, but you can typically expect your order to arrive within 5-7 business days after it has been shipped. Please note that delivery times may be longer during peak holiday seasons.

4. International Shipping: At this time, we only ship within the United Kingdom and do not offer international shipping. We apologise for any inconvenience this may cause.

5. Shipping Delays: While we do our best to ensure timely delivery of all orders, please understand that shipping delays may occur due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays. We will do our best to communicate with you and provide updates in the event of any delays.

6. Damaged or Lost Shipments: In the rare event that your order is damaged or lost during shipping, please contact us immediately so that we can assist you in resolving the issue. We may require photos of the damaged items or a tracking number to investigate lost shipments.

If you have any questions or concerns about our shipping policy, please feel free to contact us for assistance using the contact us form below..

Thank you for shopping with Sensory Stuff!