Complaints Procedure:

At Sensory Stuff, we strive to provide excellent customer service and high-quality products. However, we understand that sometimes issues may arise that require a customer to make a complaint. We take all complaints seriously and aim to resolve them efficiently and fairly.

If you have a complaint about a product or your shopping experience with us, please follow the steps below:

1. Contact us: In the first instance, please make contact with us using the contact form below. There will always be someone available to deal with any complaints you have.

2. Provide Details: When filing your complaint, please provide as much detail as possible about the issue you are experiencing. Include your order number, the product in question, and a clear description of the problem. This will help us investigate and resolve your complaint more effectively.

3. Resolution: We will work to resolve your complaint as quickly as possible. This may involve offering a refund, replacement, or exchange for the faulty product. We aim to provide a satisfactory solution to all complaints within 7 working days.

4. Escalation: If you are not satisfied with the resolution offered by our customer service team, you may request to escalate your complaint to a manager or supervisor. They will review your case and provide a final resolution within 14 working days.

We value your feedback and are committed to continually improving our services based on customer input. Thank you for shopping with us, and we apologise for any inconvenience caused by your complaint.